Bank Of America Embracing AI & Metaverse
By Vishakha Thakur
Bank Of America, one of the world’s leading financial institutions has entered the world of metaverse. In order to provide an immersive training to the new recruits, the bank is leveraging the power of Artificial Intelligence and digital worlds. The employee onboarding process will become seamless and will aid in enabling recruits to practise real-world scenarios such as handling customer complaints or responding to potential security threats as well as enhancing their skills.
Bank of America is also utilising Artificial Intelligence-powered interactions and has also implemented AI coaches in its call centres in order to provide additional support as well as training opportunities for staff.
The integration of AI with the metaverse has yielded encouraging results, with participants expressing enhanced comfort in executing job responsibilities. According to the research, Bank of America’s commitment to embracing AI and the metaverse extends globally, with over 200,000 employees benefiting from this new-age training programme.
You need to login in order to Like
