Capgemini, Salesforce Collaborate For Ai Powered Customer Experiences
Capgemini launched a Generative AI for CX Foundry for clients using Salesforce, building on its strong momentum in generative AI and range of customer experience (CX) capabilities. The Foundry is the most recent service to be added to Capgemini’s extensive portfolio that uses the transformative power of generative AI to spur innovation and speed up business value and growth. By automating the creation of customised content in a safe, moral, and responsible way, the Generative AI for CX Foundry will deliver highly personalised, data-driven customer experiences.
Since more than ten years ago, Capgemini and Salesforce have worked together to help clients create seamless, tailored omnichannel experiences using CRM to maximise their commercial impact. To deliver real business value for their joint clients and hasten the implementation of generative AI for CRM at scale, Capgemini and Salesforce will draw on their decades of data, AI, and customer experience.
(With inputs from Shikha Singh)
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