Brazilian cryptocurrency exchange Mercado Bitcoin has started the process of getting customers back into their accounts after a cyberattack saw around $49m drained from the platform.
Merco Bitcoin started the process of getting customers back into their accounts on Monday, roughly a week after a security breach, a spokesperson for Mercado Bitcoin said the process would start at 19:00 UTC and all accounts would be visible by 21:00 UTC.
Source: x.com
Customers Get Visibility But No Withdrawals
Customers will be able to see and verify their holdings and account balances as they were on the day of the hack (November 2). However, the initial process does not allow customers to withdraw their funds. Mercado Bitcoin has yet to provide information on how long until withdrawals will be available.
Início da retomada gradual e consulta de saldos, com Fabrício Tota, VP de Novos Negócios do Mercado Bitcoin https://t.co/QCM5R0BIIn
— Mercado Bitcoin (@MercadoBitcoin) November 9, 2026
In a video posted to the official X account for the exchange, Fabricio Tota, vice president of new business for Mercado Bitcoin, said: “We hope we can provide peace of mind to our customers by giving them visibility over their balances.” The process is being done in stages.
Read Only Is Not A Full Restore
Customers will now be able to see what they had before the hack, however, this is only giving them read only visibility.
As there is no official information on when withdrawals will be available this is not a complete restoration of services. Merco Bitcoin are starting to get information back online but customers will have to wait for further information on when they will be fully able to access their funds.
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